MasterK Privacy Policy

Last Updated: Nov 2025

MasterK AI Inc. (“MasterK”, “we”, “our”, or “us”) provides software, automation tools, and AI-powered business services for martial arts studios and related organizations. This Privacy Policy explains how we collect, use, disclose, and protect personal information when individuals interact with MasterK or use our platform.

By accessing or using MasterK, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information in the following categories:

1.1 Personal Information Provided Directly

When you register with a martial arts studio using MasterK or when a studio enters your information into the platform, we may collect:

  • Name

  • Email address

  • Mobile phone number

  • Emergency contact details

  • Date of birth (optional depending on studio requirements)

  • Billing or payment information (processed through third-party providers)

1.2 Usage and Technical Information

When you use MasterK, we automatically collect:

  • IP address

  • Device and browser information

  • Usage statistics and interaction data

  • Log data from access to the platform or app

1.3 Information Provided by Studios

Studios using MasterK may upload or input student/member data, attendance records, membership details, and communication logs.

2. How We Use Your Information

We use personal information to:

  • Provide and maintain the MasterK platform

  • Manage memberships, scheduling, and attendance

  • Enable communication between studios and their members

  • Send notifications, updates, and customer support messages

  • Process payments where applicable

  • Improve platform performance and user experience

  • Provide analytics and insights to studios

  • Comply with legal and regulatory requirements

3. SMS Messaging & Consent (A2P Compliance)

MasterK enables martial arts studios to send SMS notifications to their members. These may include:

  • Class reminders

  • Scheduling updates

  • Attendance follow-ups

  • Lead follow-up messages

  • Membership or billing notifications

  • Customer support communication

3.1 How Users Provide Consent

Users provide consent to receive SMS messages when:

  • They register through a studio’s online sign-up form

  • They fill out a trial, waiver, or lead capture form

  • They provide their phone number during in-person registration

  • They opt in via text message using keywords such as JOIN, YES, or START

By providing your mobile number, you consent to receive SMS messages related to your membership, classes, scheduling, and support.

3.2 Opt-Out Instructions

You may opt out of SMS messages at any time by replying:

STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT

After opting out, you will receive one confirmation message stating that you have been unsubscribed.

3.3 Help Instructions

For assistance, reply:

HELP or INFO

3.4 Message Frequency

Message frequency varies based on your studio’s activity and communication preferences.

3.5 Charges & Carrier Compliance

Message and data rates may apply.

Carriers are not liable for delayed or undelivered messages.

3.6 Information Sharing for SMS

We do not sell or share your mobile number with third parties for marketing. Phone numbers are used exclusively for studio communication, customer service, and service-related notifications.

4. How We Share Information

We may share information with:

  • Studios using MasterK (your studio has access to its student/member data)

  • Service providers (e.g., Twilio for SMS delivery, Stripe for payment processing)

  • Legal authorities, only when required by law

  • Affiliates or contractors assisting MasterK’s operations

We do not sell personal information.

5. Data Security

We implement administrative, technical, and physical safeguards to protect personal information. While we take reasonable steps to secure data, no method of transmission or storage is completely secure.

6. Data Retention

We retain information as long as your studio uses MasterK or as required for operational, legal, and regulatory purposes.

7. Third-Party Services

MasterK may contain links to third-party websites or services. These providers have their own privacy policies, and we are not responsible for their practices.

8. Children’s Privacy

MasterK is used by studios with children’s programs. We collect only the minimum information needed to manage classes and communication. Parents or legal guardians may request access or deletion of their child’s data by contacting the studio or MasterK directly.

9. International Transfers

Your information may be processed in Canada, the United States, or other jurisdictions depending on infrastructure needs.

10. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion

  • Withdraw consent (including SMS opt-out)

Requests can be directed to: support@masterk.ai

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

12. Contact Us

For questions about this Privacy Policy or SMS messaging practices, contact:

MasterK AI Inc.

Email: support@masterk.ai
Website: https://www.masterk.ai